Project Coordinator

• Maintain a thorough knowledge of MDI Point-of-Purchase (POP) products and services.  
• Field incoming calls from customers, exemplifying an outstanding phone demeanor.
• Resolve customer concerns using pro-active problem solving and follow-up skills.
• Provide sales and administrative support to the KAE and Manufacturer Representatives.
• Quote pre-determined price guidelines to customers and ensure proper pricing on processed orders.
• Ensure the timely shipment of customer orders by interfacing with other departments.
• Maintain appropriate files and records pertaining to customer orders and shipments.
• For large or complex inquiries and orders, schedule and facilitate project meetings, as needed. 
• Prepare meeting agenda and meeting summary. 
• Be the project point person to communicate project information and keep the project on track. 
• Work with designated KAE to increase customer satisfaction with orders and products.
• Order entry as applicable and follow through with the CRM project database.
• Follow up with “after the sale” service which may include warranty issues, tracing shipments, issuing credits where appropriate, and confirming customer satisfaction.
• Implement process improvement initiatives and document the standardization of processes.
• Be an effective team-player.  Interact and work cross-functionally with MDI departments.
• Exemplify a professional work demeanor, upholding the Company Core Values.
• Maintain a clean and safe work area and uphold a safe and healthy work environment for all. 
• All other duties as assigned by management.

• Strong communication skills and able to interact in a professional manner to foster a positive work environment.
• Solid deductive reasoning skills, with the ability to think through processes and make effective business decisions.

• Self-motivated individual who takes ownership of processes to manage them effectively.
• Ability to multitask and prioritize work to manage multiple projects effectively, with a sense of urgency.
• Ability to motivate others to meet deadlines, exercise continual follow-up, plan and facilitate effective meetings.

• Bachelor’s Degree preferred.

• Proficient in Microsoft Office/Outlook and Excel
• Valid Driver’s License